Operations Manager

Casa Secoya is seeking an Operations Manager who embodies the spirit of Monte Rio—easygoing, nature-loving, and genuinely guest-focused. This role is perfect for someone who thrives in a relaxed yet purposeful environment, where thoughtful hospitality and seamless day-to-day operations come together to create memorable stays along the Russian River. We’re looking for a grounded, upbeat leader who brings calm confidence, a collaborative mindset, and a passion for elevating the guest experience in a place that feels like home the moment you arrive.

Responsible to oversee the daily operations of the property(s) as well as provide strategic direction. The operations manager must be able to guide the employees to work as a well-functioning team. Must be a team player and an effective leader, able to set examples and foster a climate of cooperation and efficiency. Plan and supervise the activities of the team to ensure the smooth and profitable running of business. The Operations Manager reports to the General Manager. Achieves high guest, employee, IMPRINT central support team and owner satisfaction and quality service, while also achieving the hotel's financial goals. Responsible for demonstrating excellent leadership that inspires others to succeed and promotes an open door of communication. Supports the General Manager in the development and management of the hotels budget, marketing plan and objectives. Ultimately the operations manager will enhance customer loyalty and strengthen our businesses reputations.

Duties & Responsibilities:

• Manage the People Resources efforts in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Supervise work at all levels to ensure efficiency, completion and quality standards(front office, room attendants, laundry attendants, maintenance employees, etc.)
• Manage budgets/expenses, analyze and interpret financial information and monitor sales, room inventory, market inventory and profits
• Partner with leadership to develop and implement an intuitive and efficient marketing strategy to promote the hotel's services
• Communicate with customers when appropriate (welcome them, address their complaints, find solutions to problems, offer information etc.)
• Mange Market including purchasing, display, inventory control and sales management.
• Manage vendor relationships to ensure value purchasing and appropriate supply levels.
• Manage maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
• Execute and promote an accident and safety prevention program to minimize liabilities and related expenses.
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
• Assume the responsibilities of the General Manager in his/her absence.
• Assist as necessary with special projects.
• Immediately remedy any unsafe conditions.

Other Responsibilities:

• Runs errands as needed, driving own or company vehicle, in order to drop off and pick up supplies, equipment and furnishings.
• Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
• Provide training to new property level support as needed.
• Other duties as assigned.

You are:

• Committed to excellence
• Culture driven
• Transparent
• Passionate
• Courageous
• Intentional
• Authentic
• Competitive
• Creative
• Dynamic
• Nimble
• Engaging
• Fun
• Detail Orientated

You can:

• Lift, push, pull and carry up to 50 pounds.
• Frequently bend and kneel to perform inspections.
• Respond quickly to emergency - 100% mobility required.
• Continuously stand and climb stairs of approximately 40% of 8 hours.
• See in order to visually inspect interior and exterior of hotels

You have:

• Advanced knowledge of the hospitality and business management fields.
• Considerable working knowledge of other major areas and the skill to integrate and communicate that information.
• Ability to study, analyze and interpret complex activities or information in order to improve known practices or develop new approaches.
• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
• Highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
• Excellent speech and written skills in order to communicate with managers, guests and employees.
• Excellent literacy skills necessary for reports, policies and procedures.

Note this job description is not indented to be an exhaustive list of all duties, responsibilities or qualifications associated with the position.