General Manager – Historic Taos Inn

Steeped in more than a century of history, the Historic Taos Inn is a beloved landmark and cultural touchstone. The General Manager (GM) serves as both steward and strategist, ensuring the Inn continues to thrive as a gathering place for locals, artists, travelers, and the Taos community. This role oversees all daily hotel operations while honoring the Inn’s legacy of warm hospitality, vibrant storytelling, and authentic New Mexico charm.

The GM leads a dedicated team, fosters a culture of service and connection, and ensures the Inn operates with excellence across guest experience, financial performance, and community engagement. In partnership with the Imprint Hospitality team, the GM contributes to strategic planning, budgeting, marketing, and long-term vision—protecting the Inn’s heritage while driving its future success. Ultimately, the GM enhances guest loyalty, strengthens the Inn’s reputation, and delivers meaningful returns for owners and investors.

Duties & Responsibilities

People & Culture

• Attract, retain, and motivate a high-performing team; hire, train, schedule, develop, empower, coach, counsel, and conduct performance evaluations.

• Foster a culture where guests are prioritized, and every team member delivers warm, memorable service.

• Maintain open communication, resolve issues promptly, and take disciplinary action when appropriate.

Guest Experience

• Conduct regular inspections of guest rooms, public spaces, back-of-house areas, and event setups.

• Establish and uphold guest service standards across all departments; identify issues and implement corrective actions.

• Manage all guest feedback—online and in person—with timely, thoughtful responses and ensure root causes are addressed.

Operations & Quality

• Supervise all operational departments to ensure efficiency, quality, and completion of daily tasks.

• Oversee maintenance, sanitation, and preventative programs to protect assets and ensure compliance with safety and regulatory standards.

• Inspect facilities regularly and immediately remedy unsafe conditions.

Financial Management

• Manage payroll and expenses; analyze financial data and monitor sales, inventory, and profitability.

• Forecast staffing and expenses monthly; guide the team in planning aligned with business needs.

• Review financial statements monthly, ensuring spending is appropriate, and future needs are anticipated.

• Approve departmental expenses and regularly evaluate major expenditures for value.

• Complete daily accounting entries (AR/AP), audit cash drawers and safes, manage petty cash, and prepare bank deposits.

Sales, Marketing & Revenue

• Evaluate market mix and take action to position the hotel for increased business.

• Participate in sales efforts and solicitation of key accounts.

• Partner with leadership to develop and execute marketing strategies that highlight the Inn’s unique character and offerings.

• Manage OTA inventory daily within Stay N Touch and ensure accuracy across all extranets.

Purchasing & Vendor Management

• Oversee purchasing, inventory control, and merchandising for the Market.

• Maintain strong vendor relationships to ensure value and appropriate supply levels.

Community & Leadership

• Represent the Inn within the Taos community, reinforcing its role as a cultural and civic partner.

• Submit weekly and monthly operations reports documenting key activities and performance.

• Assist with special projects and provide shift coverage as needed.

Other Responsibilities

• Support other departments as needed to ensure overall hotel success.

• Perform additional duties as assigned.

You Are

• Committed to excellence

• Culture-driven

• Transparent

• Passionate

• Courageous

• Intentional

• Authentic

• Competitive

• Creative

• Dynamic

• Nimble

• Engaging

• Fun

• Detail-oriented

You Can

• Lift, push, pull, and carry up to 50 pounds

• Bend and kneel frequently for inspections

• Respond quickly in emergencies with full mobility

• Stand and climb stairs for extended periods

• Visually inspect interior and exterior areas of the hotel

You Have

• 3–5 years of leadership experience with strong hospitality and business management knowledge

• Ability to multi-task, plan, prioritize, and manage time effectively

• Ability to analyze complex information and improve or develop operational practices

• Confidence to make decisions within general policy guidelines while keeping the Regional Director or Vice President of Operations informed

• Highly developed communication skills to influence, negotiate, and engage with employees, guests, and clients

• Excellent verbal and written communication skills for owners, guests, and team members

• Strong literacy skills for reports, policies, and procedures

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.