Front Desk Agent

Location: Mountain Meadows Lodge, Killington, Vermont

Job Summary: We are seeking a dedicated Front Desk Attendant to oversee guest services and ensure a positive customer experience. Responsibilities include greeting guests, managing check-in/check-out procedures, handling inquiries, and supervising front desk operations. The role also involves financial transactions, inventory management, and maintaining safety and cleanliness standards. Ideal candidates are committed to excellence, detail-oriented, and possess strong communication and problem-solving skills.

Key Responsibilities:

• Greet and assist guests with check-in/check-out
• Handle reservations and inquiries
• Manage cash transactions and maintain accurate records
• Provide local information and recommendations
• Address guest complaints promptly
• Ensure safety and cleanliness of public areas
• Train and supervise front desk staff
• Provide friendly and attentive service to our guests

Qualifications:

• Excellent customer service skills
• Strong communication and organizational abilities
• Ability to handle financial transactions accurately
• Ability to use computers, email, Microsoft Word and Excel, and property management systems.
• Experience in hospitality or related field preferred
• Stand and move around for most of your shift

Qualities We Value:

• Attention to detail
• Reliability and punctuality
• Friendly and customer-focused attitude
• Willingness to work overtime from time to time during high occupancy season

About us

The hotel is being newly managed by Imprint Hospitality, a full-service hotel and restaurant management company specializing in lifestyle and boutique properties. We focus on creating unique guest experiences by blending interactive technology with genuine human connection. Imprint Hospitality offers development services, consulting, and asset management, ensuring each property reaches its full potential.

Our core values are:

• We leave a positive Imprint
• We care and do what is right
• We use our expertise to drive continuous improvement
• We enjoy what we do, who we do it with, and who we do it for
• We encourage balance and flexibility
• We have fun